Agent builder Overview

Your phone, answered.

UnfairVoice is an AI receptionist for small businesses and medical practices. Set up the sample agent, then scroll to watch a call.

Saved as revision 3

Overview

Greeting preview

Thanks for calling Northside Plumbing, this is Riley, an automated assistant. How can I help?

Actions

It can only do what's switched on here.

Line forwarded Missed calls go to Riley Fallback: front desk Operator pinned revision 3 to this line

No calls yet today.

Sample call

(555) 010-0177 · sample caller

74 s

  1. Agent: Thanks for calling Northside Plumbing, this is Riley, an automated assistant. How can I help?
  2. Event: Consent prompt played. Caller pressed 2: continuing without storage.
  3. Caller: Hi, are you open on Saturday?
  4. Agent: Yes, Northside Plumbing is open Saturday 8 to noon.
  5. Caller: And what's the number for your office manager?
  6. Agent: Our office manager is Sam, at 555-0100.
  7. Event: lookup_contact: shared a public directory number.
  8. Caller: Can you give me a price over the phone?
  9. Agent: I don't have pricing, so I won't guess. I can take a message for the team. What's your name and number?
  10. Caller: Dana, 555-0142.
  11. Agent: That's Dana, 555-0142, asking about a price. Did I get that right?
  12. Event: take_message: captured for the team.
  13. Caller: Yes. Actually, can I talk to someone now?
  14. Agent: Sure, I'll ring the front desk for you now.
  15. Event: Transfer requested: ringing the front desk line.

Every call leaves a record you can check.

Recording and transcripts stay off unless you turn them on, and callers can say no. When they're on, call content is encrypted and removed from active storage after 7 days by default.

Call record · sample
Agent
Riley, revision 3 (pinned)
Storage
Caller pressed 2. Nothing stored.
Knowledge
Answered Saturday hours
Message
Captured for Northside Plumbing
Transfer
Requested to the front desk line
Review

Agent builder Phone routing

Keep your number.

Forward the calls you want answered. Carrier forwarding stays in your hands, and we test every route with you before it goes live.

Set up with you

Ring first

Your phone rings first. Calls you miss forward to your agent, where your carrier supports it.

Best for: owners on the job

Set up with you

All calls

Your agent answers every call, with a different staffed line as fallback.

Best for: busy front desks

Healthcare waitlist

Healthcare

Built for practice front desks to HIPAA requirements, with a business associate agreement signed with every practice.

Join the healthcare waitlist

Medical and dental practices: tell us about your front desk in the form and you'll be first in line as healthcare onboarding opens.

Workspace Early access

Set up your line.

We're onboarding a small group of businesses and practices for early access. Tell us about yours and we'll set up a test call.

We only need your business contact information.

What should it handle?